Modern Data & Technology is not a choice anymore
Data and technology are indispensable for driving business transformation. When harnessed effectively, they enable informed decision-making, streamlined operations, and sustained growth. At h23, our consultants bring the expertise needed to navigate these challenges, empowering organizations to unlock their full potential for effective decision-making, process optimization, and scalability.
However, while the potential is immense, many organizations face challenges in embracing the changes. Companies struggle with challenges, such as fragmented data systems, inadequate governance, outdated analytics tools, and – most importantly – internal resistance.
These issues prevent businesses from deriving actionable insights and achieving data-driven decision-making. Companies that invest in advanced analytics see an average of 8-10% improvement in operational efficiency and up to 20% growth in revenue, yet achieving these results requires a robust data strategy and execution framework.
There is no doubt that data is a cornerstone of modern business strategy. When utilized effectively, it enables organizations to:
- Make informed decisions: real-time data insights guide strategic moves and operational adjustments),
- Identify trends and behaviors: data reveals market trends and customer preferences, helping businesses stay relevant
- Optimize processes: streamlined operations result from analyzing and addressing inefficiencies based on data).
Data is not all what is needed, companies must leverage the modern technology to drive their transformation. Advanced tools, including AI-driven solutions, cloud computing, and automation, are pivotal for organizations looking to scale operations and improve efficiency. The pace of technological innovation is accelerating. Over 60% of CEOs worldwide identifying digital transformation as a top priority.
Nowadays technology drives:
- Automation, streamlining repetitive tasks and freeing up resources for higher-value work.
- Scalability, supporting growth without proportionally increasing costs.
- Innovation, enabling businesses to adapt to changing market demands.
New technology can be pivotal for companies looking to scale operations or improve efficiency. However, many businesses struggle to integrate these tools into their workflows effectively. The rapid change leaves businesses struggling to align solutions with their strategic and operational goals.
We help overcome challenges such as legacy systems, lack of skilled talent, and misalignment between technology investments and business goals. Studies show that companies with successful digital transformation initiatives are 2.5 times more likely to achieve financial performance goals, underscoring the critical importance of aligning technology with strategic objectives.
Business Case
Introduction:
A marketing agency working mostly for the public sector in Belgium faced challenges in managing complex digital transformation projects for their end customer. The main issues included resistance to change, an outdated technology stack with significant technical debt, a fragmented data ecosystem, and a lack of data governance. Although their customer’s management decided to pursue a complex digitalization project, the rest of the organization was not ready to follow. Our client faced significant pushback from the IT team of their customer, risking the loss of a 7M EUR project.
Our work was divided into two phases: one internal within our client’s organization and the second with their end customer. This approach allowed us to help the agency plan and launch a transformation program so they could lead complex digitalization projects for their customers in the future. Beyond strategy, we also took the lead in implementing change within the agency.
Challenges faced by our client:
- Internal resistance from IT organization to implement the change at the end customer’s side.
- Lack of experience in driving complex digitial transformation
- Missing frameworks and tools to manage change manegement at the customer side
- Insufficient talent within the team to drive digital transformation projects
Challenges faced by the end customer:
- Outdated technology;
- Fragmented data systems;
- Lack of data governance;
- Inability to derive actionable insights based on date due to missing or outdated analytics tools;
- Insufficient data privacy and data risk management practices.
- Underutilization of emerging tools such as AI and machine learning.
- Difficulty link technology investments to business outcomes.
- Chalenges integrating new systems with legacy infrastructures.
How h23 supported both companies:
- Business and product strategy review: Facilitated the process of clarifying the business strategy and reviewed the product offering of our client.
- Digital transformation framework: Prepared a process for our client to guide their customers through the complex journey of adopting and integrating new technologies.
- Data and technology audit (AS-IS): On behalf of the agency, identified gaps and opportunities in the end customer’s systems and challenged the way data and technology were managed to maximize business value.
- Enterprise, solution, and data architecture (TO-BE): Created a robust technology architecture focusing on modernization of the end customer’s tech stack.
- Data strategy design: Built a comprehensive strategy for collecting, managing, and analyzing data for the end customer.
- Advanced analytics: Deployed tools that transformed raw data into actionable insights aligned with the end customer’s business objectives.
- Privacy and data security: Reviewed and established privacy and data security practices across the end customer’s organization.
- Process optimization: Leveraged data to refine workflows and enhance operational efficiency for the end customer.
Key achievements:
As part of the change management process, we defined a vision and clear goals for the digital transformation, as well as built an internal communication framework to manage the change effectively. Coaching and mentoring programs were established for leaders at the forefront of the transformation and key employees critical to the program’s success. We launched also:
- New operating model.
- Procedures for efficient technology development and maintenance.
- PMO to lead work for the clients.
- Restructuring and recruitment to support the transformation and bring new talent onboard.
Data and technology are indispensable for driving business transformation. When harnessed effectively, they enable informed decision-making, streamlined operations, and sustained growth. At h23, our consultants bring the expertise needed to navigate these challenges and empower organizations to unlock their full potential.
Ready to transform your business through data and technology? Contact h23 today and let us help you achieve your transformation goals!
